Shop Policies / FAQ

Pre-order Information

  • Pre-order Period: From now until September 20, 2025, 23:59 (GMT+8)

  • Estimated Shipping: Begins late October 2025

Production will begin immediately after the pre-order closes. Thank you so much for your patience and support.
You will receive an email notification once your order has been shipped.

Shipping Policy

Refunds & Exchanges Policy

Contact information

Frequently asked questions
Do you ship to the US? Will there be any taxes?

The shipping rates currently provided by our carriers (mainly DHL and FedEx) already include taxes.

However, since policies have been changing a lot recently, if there are significant adjustments by the time we ship in late October that result in costs we cannot cover, I will contact you first to ask your preference, whether to proceed with shipping or issue a refund.
Are the art prints signed?


No, they are not. If you would like a signature, please leave a note in your order.
When will I receive my order?


For pre-orders, please refer to the dates listed above.

If there are any changes (earlier or later than planned), updates will be posted on X (@Massi_m00).

Once your order has shipped, you will receive a tracking number. Please check the estimated delivery time here. Shipping Policy
Can I combine orders or update my shipping information?


Yes, as long as your order has not yet shipped. Please email seazico@gmail.com with your request.

I will get back to you within 7 business days, and only after receiving my confirmation will the update be considered successful.
Can I cancel my order?


Yes, pre-orders may be canceled anytime before the pre-order period ends.

Please note that transaction fees will be deducted from the refund amount.
Do you accept returns or exchanges?

Order mistakes / Defective items (not caused by shipping or mishandling): Accepted. Please contact seazico@gmail.com within 7 days with photos or videos as proof.


Damage or loss during shipping: Once the order has been shipped, it is no longer within our control. We can only assist you in filing a claim with the courier, but we cannot guarantee the outcome nor provide direct compensation.


Incorrect address, refusal to accept the package, or unpaid customs duties: Unfortunately, we cannot be held responsible.

For full details, please see Refunds & Exchanges Policy
What if my package is lost or damaged?


After shipment, the package is no longer under our control. We can only assist in filing a claim with the courier, but we cannot guarantee the result nor provide direct compensation.

If your package is lost or severely damaged, please contact seazico@gmail.com. For serious damage, please provide photos or video as proof.

Please note: If the issue is due to an incorrect address, refusal of delivery, or unpaid customs duties, we cannot take responsibility.
What if the product itself is defective?


If the damage or defect is not caused by shipping or mishandling, please contact us within 7 days and provide photos or videos.

For full details, please see Refunds & Exchanges Policy